Hospital Report 2007: Emergency Department Care is the fourth in a series of hospital reports that uses a balanced scorecard approach to report on the performance of Ontario hospitals that have emergency departments or urgent care centers.

A total of 25 indicators were chosen by health care providers, managers, and researchers to examine the four important areas of emergency department activity that form a balanced scorecard approach - system integration and change, clinical utilization and outcomes, patient satisfaction, and financial performance and condition. Local Integration Network (LHIN) level analyses are included in this report.

This balanced scorecard approach describes a comprehensive measurement system for emergency department care in Ontario. This report includes hospital-specific performance indicator results for 109 of 124 hospital corporations with emergency departments in Ontario. Together, these hospitals handled 96% of all reported emergency department visits in Ontario in 2005/06. Eighty-five (85) hospital corporations participated in all four quadrants of the report. High performing hospitals within quadrants are identified.

Technical Summaries describing the methodological approaches used to develop this report are available.



Reporting Focus: 
System level and hospital-specific 

Analysis Available: 
Three classifications are used: above average performance, average performance, and below average performance. 
Results are summarized by hospital type (small, community, and teaching), LHIN and province.

Data Baseline: 
System Integration and Change Indicators: 2007 
Clinical Utilization and Outcomes Indicators: 2005-2006 
Patient Satisfaction Indicators: 2005-2006 
Financial Performance and Condition Indicators: 2005-2006 

Coverage: 
109 hospital corporations, representing 96% of all emergency department visits in 2005/06 participated in at least one quadrant. Eighty-five (85) hospital corporations participated in all four quadrants of the report.

Contributors: 
Geoffrey M. Anderson, L. Miin Alikhan, G. Ross Baker, Imtiaz Daniel, Linda McGillis Hall, Vanita Economou, Anyk Glussich, Astrid Guttmann, Jeanie Lacroix, Patrice Lindsay, Marcus Loreti, Alexandra Magistretti, Ian McKillop, Lisa Milgram, George Pink, Clara Pong, Stefan Popowycz, Asma Razzaq, Michael J. Schull, Neil Seeman, Joanne Tse, Jennifer Wagg