Hospital Report 2005: Emergency Department Care is a hospital-specific report that uses a balanced scorecard approach to report on the performance of Ontario hospitals that have emergency departments or urgent care centres.

This report presents performance indicators for four key areas of hospital activity - System Integration and Change, Patient Satisfaction, Clinical Utilization and Outcomes, and Financial Performance and Condition. A Women's Health perspective is integrated into the report to provide a better understanding of issues related to equity (sex differences).

This balanced scorecard describes a comprehensive performance measurement system for emergency department care in Ontario, including hospital-specific performance indicator results for 92 of 124 hospital corporations in Ontario. Together, these hospitals handled 85.7% of all reported emergency department visits in Ontario in 2003/04.

Technical Reports describing the methodological approaches used to develop this report are available



Reporting Focus:
Hospital-specific

Analysis Available:
Three classifications are used: above average performance, average performance, and below average performance. 
Results are summarized by hospital (small, community, and teaching), LHIN, and province depending on the quadrant.

Data Baseline:
System Integration and Change Indicators: 2004 
Clinical Utilization and Outcomes Indicators: 2003-2004 
Client Perspectives Indicators: 2003-2004 
Financial Performance and Condition Indicators: 2003-2004

Coverage:
92 hospital corporations, representing 85.7% of all emergency department visits in 2003-2004.

Contributors:
Adalsteinn D. Brown, L. Miin Alikhan, Geoffrey M. Anderson, G. Ross Baker, Imtiaz Daniel, Astrid Guttman, Linda McGillis Hall, Ian McKillop, George Pink