Hospital Report 2001: Preliminary Studies - Volume Two Exploring Nursing represents the first stage in the development of a balanced scorecard for nursing services in Ontario. Initial results were published as a "Preliminary Study", along with the introductory findings for women's health and population health in 2001.
The Nursing section of Preliminary Studies - Volume Two assesses the feasibility of applying the balanced scorecard framework to the delivery of nursing care in Ontario. The proposed framework allows for performance measurement across the continuum of care in the future.
The report concludes with a series of recommendations to enable the future development of a scorecard to include provincial, regional, and peer group hospital-based performance measures for nursing care in Ontario.
For the quadrants shown below, the report includes proposed indicator measures. Data to test these indicators were not available at the time of publishing.
System Integration & Change Indicators
Patient Satisfaction Indicators
Clinical Utilization & Outcomes Indicators
Financial Performance & Condition Indicators
The study focuses primarily on nursing care within Ontario's acute care hospitals. A consultation process involving 139 key stakeholders in Ontario's nursing field was included.
Diane Doran, Claire Mallette, Linda McGillis Hall, Linda-Lee O'Brien-Pallas, Cheryl Pedersen, Heather Spence Laschinger